Refund Policy
Scope
This policy applies to SmartTools purchases at /smarttools/. ToolDocs is free and has no refund policy because no payment is taken. Custom delivery engagements (AI Document Assistant, fixed-price consulting, code-build work) are governed by their own signed agreement, not this page.
SmartTools — 7-day no-questions refund
If you are not satisfied with the output you paid for, contact us within 7 days of purchase and we will refund the full amount, no questions asked. You do not need to provide a reason. You do not need to argue the result was wrong. The free preview that runs before checkout exists so you can see what the paid version will produce; if it still misses, the refund is automatic.
How to request a refund
Send us a message with the Stripe receipt number you received after checkout (typically begins with ch_ or pi_). Include the email address you used at checkout if it differs from the one you are writing from. Refunds typically post within 5–10 business days, depending on your card issuer. Most credit cards see the credit within 3–5 days; debit cards and bank transfers can take longer.
What happens to your data after a refund
SmartTools inputs are processed once and not stored — refunding does not delete anything that was retained because nothing was retained. The Stripe transaction record itself remains in our payment history for accounting and tax purposes, which is required regardless of refund status.
Custom engagements
Refund terms for the AI Document Assistant, fixed-price consulting, and other custom delivery engagements are governed by the contract for that engagement, not this policy. Custom engagements typically use milestone billing with acceptance criteria for each milestone; a missed acceptance triggers rework before payment, not a post-payment refund.
These policies were last updated May 2026. For questions, contact us.